During the Morgan Stanley Technology, Media & Telecom Conference, Workday co-CEO Aneel Bhusri said that traditional AI and machine learning should not be discarded, as they solve different use cases from generative AI.
Bhusri stated that the trend of traditional AI and ML should continue and that generative AI would not replace them.
However, he also mentioned that generative AI is an “amazing technology” and that the first wave of use cases from Workday will be seen in approximately six or seven months.
The company has been using generative AI to create performance reviews that nobody likes to write.
The AI can take input from a review done over Zoom, all the performance data tracked in Workday, and actually write the performance report.
CFO Ruth Porat of Alphabet stated that Large Language Models (LLMs) would transform each of their businesses, enabling them to connect more closely with customers, extract operating efficiency, and address risk management requirements.
She added that one of the most exciting new applications that leverages LLMs is multi-modal search.
Twilio CEO Jeff Lawson believes that LLMs will have three layers of knowledge: English language knowledge, company knowledge, and customer knowledge.
While there is still work to be done to achieve that value, LLMs can make incredible predictions of language and accomplish tasks that humans can do in terms of language.
Lawson predicts that LLMs will have a lot of potential to accomplish tasks such as having sales conversations with customers, providing support, and even writing marketing copy and generating marketing images.